The Woodhouse Day Spa

For the health and safety of our guests and our team members, we've made some adjustments to our normal operations in order to be able to operate safely. While your visit to The Woodhouse will be a little different for the foreseeable future, our mission, as always, is to create an exceptional experience for you. We sincerely appreciate your patience as we navigate our new process. Here's what you can expect:

SCHEDULING YOUR NEXT EXPERIENCE

• We are currently accepting reservations through the end of the year, with limited availability to ensure we maintain a safe capacity and allow adequate time between reservations to fully disinfect treatment rooms.
• To keep our guests and team healthy, we're limiting the use of our quiet rooms and suspending some services and amenities (for example: The Woodhouse Four-Handed Massage, Couples Massage, and Body Treatments).
• We've reserved Tuesdays from 9am-2pm for guests who are considered high-risk.
• Online booking is currently unavailable. Please call the Spa Concierge to schedule: (513) 891-4772.

THE DAY OF YOUR EXPERIENCE

• Both staff and guests are required to wear face masks.
• We are currently not accepting cash.
• You'll be asked to complete a questionnaire upon arrival; if you are experiencing symptoms, you will be asked to reschedule your treatment(s).
• Our team will have their temperatures taken daily and anyone exhibiting fever or symptoms will not be permitted to work.
• Please arrive no more than five minutes before your scheduled treatments. Quiet rooms are only accessible after treatment if seating is available.
• Please limit personal items brought into the spa, as the use of lockers for personal items is temporarily suspended.
• Restrooms are open, however the changing lounge and showers are currently not in use.
• Please help us in maintaining physical distancing; floor markers will be placed to aid in keeping a 6' distance between guests and team members when possible.

THE RETAIL BOUTIQUE

• Open for gift card and retail purchases.
• Curbside pickup is available by request.

We welcome any questions you may have and most of all, look forward to welcoming you back to The Woodhouse!

What happens to my Woodhouse Gift Card, Bonus Card, or Referral Rewards Dollars during the closure?

Woodhouse Day Spa Gift Cards never expire. Bonus Cards from Christmas 2019 were set to expire in April 2020, but we’re extending that expiration date along with our Mother’s Day Bonus Cards until November 20, 2020. All accumulated points and Referral Rewards Dollars will remain on your personal account and be ready for use once we reopen.